We process orders within 1–3 business days of payment confirmation. Since many of our pieces are made-to-order, processing times for custom or semi-custom items may extend to 7–14 business days. You will receive an email notification once your order has been dispatched.
Estimated delivery timelines after dispatch:
Delivery timelines are estimates and may vary due to logistics partner delays, national holidays, or events beyond our control. We are not liable for shipping delays caused by third-party carriers.
Free shipping is available on orders above ₹2,999 within India. Shipping charges for international orders are calculated at checkout based on destination and package weight.
We accept returns and exchanges within 7 days of delivery for eligible items. To initiate a return, email us at teamdzinr@gmail.com with your order number and reason for return.
Items eligible for return must meet all of the following conditions:
Return shipping costs are borne by the customer unless the return is due to a defect or an error on our part. We recommend using a tracked shipping method as we cannot be held responsible for items lost in transit.
Exchanges are subject to stock availability. If the desired item is unavailable, a store credit or refund will be issued instead.
Custom and made-to-order pieces are crafted specifically for you based on measurements, fabric, and design preferences provided at the time of ordering. As such, these items are non-returnable and non-exchangeable unless they arrive with a manufacturing defect or significant deviation from the agreed specifications.
If your custom order arrives damaged or incorrectly made, please contact us within 48 hours of delivery with photographs of the issue. We will assess the claim and offer a repair, replacement, or full refund at our discretion.
We strongly recommend reviewing all measurements and design details carefully before confirming a custom order, as changes after production begins may not be possible or may incur additional charges.
Approved refunds will be processed within 7–10 business days of receiving the returned item and confirming its condition. Refunds are issued to the original payment method.
Please note the following:
Items purchased during sale or with a discount code are eligible for exchange or store credit only, not a cash refund, unless the item is defective.
For any questions about your refund status, please reach out to us at teamdzinr@gmail.com with your order number.